99% On-Time Delivery, Every Month, for 15 Years and Counting
300,000+ shipments each year of plastic, glass, and metal containers and closures.
Why We Perform Well
Berlin’s on-time delivery success is anchored in three disciplines.
First, we are the only ISO-certified supplier in our sector. We are ISO 9001 certified and have been since 2004. Our ISO certification compels us to focus on three objectives:
- 99% On-time Delivery – our goal is to achieve on-time delivery for at least 99% of our warehouse shipments every month of every year.
- Product Quality – our goal is to have at least 99.2% of product shipments meet all customer requirements and needs.
- Customer Business Reviews – our goal is to meet with customers in formal business reviews to quantify the profit that customers earn as a benefit of working with us.
ISO 9001 has embedded and reinforced tremendous process discipline, which is essential for achieving such a long track record of excellence.
Second, we have an award-winning enterprise system. Since 2001, Berlin Packaging has operated a cutting-edge enterprise system from Oracle. This system enables careful inventory management and supply chain optimization.
Third, our Anything is Possible culture is manifested every day by our dedicated and capable team. We strive to thrill our customers by delivering our products on time and by delivering special service at every turn.