We don't want to satisfy our clients – we want to thrill them.
A simple numeric approach used by thousands of companies, the NPS survey asks the ultimate question, how likely our customers are to recommend Berlin Packaging to a colleague on a scale of 0-10?
Ten being extremely likely and zero being not at all likely, responses to this question are divided into three categories:
Independent research shows that Berlin Packaging leads the packaging industry in customer thrill. Our score is in line with thrill experts in other customer-focused industries. We're not complacent. We want to understand what works and what needs to be improved.
– VP Production, Beverage Company