Frequently Asked Questions

PAYMENT : Methods

Credit Card: Visa, MasterCard, or American Express; Check; Open Account

PAYMENT : What is a pre-authorization?

A pre-authorization is a temporary hold placed on a credit card that reserves funds for a future payment transaction. A pre-authorization lasts seven days. During the pre-authorization hold period, the funds are not available to the account holder. However, no money has been debited in the pre-authorization, the funds are simply reserved. When an order ships, payment is finalized, and funds are captured and converted to a charge against the account. If your order is cancelled before shipments are made against the order, the pre-authorization will expire, and funds will not be collected.

PAYMENT : Net 30

PAYMENT : Sales Tax/Exemption

Berlin Packaging is legally obligated to collect taxes on all shipments to Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia and Wisconsin Shipments.

For resale tax exemption, Resale Certificates must be faxed to 800.423.7545 when order is placed.

Charity, religious, educational or government agencies must fax proof of exemption to 800-423-7545.

SHIPPING : Charges

Shipping charges will be added to your invoice. These charges are based on packaging, shipping weight (product weight & dimension weight), destination address and method of shipment. Due to inherent variances in order size and carrier fees we are not able to publish shipping rates. For freight estimates, contact Customer Care at 800-363-9822.

SHIPPING : Expedited Delivery

Upon request, we can expedite your shipment using FedEx or UPS. Cutoff time is 2:00 PM, CST. Additional charges may apply.

SHIPPING : Delivery Time

Items that are in stock typically ship within 24 hours. Transit time will vary by destination and transportation method.

SHIPPING : Tracking Orders

Tracking numbers can be furnished upon request. Contact Customer Care at 800.363.9822

SHIPPING : International

Orders shipping internationally require a minimum merchandise purchase of $100. All international orders require a certified cashiers check drawn on a US bank in US dollars or electronic fund transfer before product will ship (credit cards & money orders are not accepted). Freight charges are calculated at time of shipment. Please read our shipping & handling and international articles for more information on freight charges. Buyer is responsible for all taxes, duties, tariffs and customs laws in destination country.

SHIPPING : Drop/Blind Shipments

We can drop ship & send blind shipments upon request. Please indicate your request in the comment section of your online order or mention your request to a customer care advocate when ordering by phone.

SHIPPING : Pick-Up Orders

Due to the COVID-19 pandemic, we are suspending any local pick-up requests until further notice. Please allow ample time for your order to be processed and shipped to your business.

PRIVACY/SECURITY : Privacy Policy 

Berlin Packaging is committed to protecting your privacy. We do not sell, trade or rent any customer information.

PRIVACY/SECURITY : Secure Ordering

Our website is secured through SSL encryption. We offer 128-bit SSL encryption, which encrypts your personal and credit card information as it is transferred over the Internet.

Global Corporate Headquarters

Call Us: 800-7-BERLIN


General Contact Email

Online Customer Support


Find the Berlin Location Nearest You

Hours of Operation

You can reach us by phone, Monday-Friday, 8:00 AM - 5:00 PM CST