Privacy Policy – Berlin Packaging (Canada) L.P.

Effective Date

At Berlin Packaging (“we” or “us”), we care about your privacy and personal information. The following privacy policy applies to and all websites owned by Berlin Packaging (collectively, the “Websites”). IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, PLEASE DO NOT ACCESS, USE, OR BROWSE OUR WEBSITES.

We collect personal information about you, such as your name, credit card information, postal address, telephone, and email address when you voluntarily provide such information to us. We may collect personal information from you when you contact us using our online contact form or if you send us an email. We may also collect personal information from you if you choose to fill out one of our surveys or if you choose to register on one of our Websites.

We may also collect non-personal information about your business, such as company name and website, and annual packaging budget, in order to respond to your inquiry more accurately by providing you with more detailed and targeted information.

We may also collect information from you by automated means (including cookies and web server logs) when you visit or interact with our Websites, such as Internet Protocol (IP) address, browser type, date and time of visit, referral page, the Website pages you visit, and other information.

We use the personal information we collect about you to respond to your questions or to provide you with the products, services, or information that you request. We may also use your personal information to keep you informed about our new products and services offerings or to tell you about upcoming events. If you wish to opt-out of receiving promotional or marketing materials from us, please see the “Your Choices” section below.

In addition, we may use the personal information we collect about you to:

  • Create and manage your online account, including access to your purchase history
  • Assist with product selection and replenishment
  • Tailor ads displayed to you on our Websites and elsewhere to your interests and history with us
  • Operate, evaluate and improve our business (including by developing new services and offering additional products; performing data analytics; improving technical performance and functioning of our Websites; managing our communications; and performing accounting, auditing and/or other internal functions)
  • Comply with applicable legal requirements, industry standards and other policies

The information collected is necessary for the purposes set for above. Without his information, you may not be able to take advantage of some of our services.

We may share your information among our affiliates, subsidiaries, employees, service providers, contractors, or consultants so that they may perform their duties and so that we can provide you with our products and services.

Generally, we will not sell, distribute, publish, disclose, or share your personal information to any unaffiliated third parties without your consent. In limited situations, though, we may disclose your personal information to unaffiliated third parties: (1) who provide services on our behalf to the extent such information is necessary to deliver these services (examples of these service providers include entities that process credit card payments, provide marketing services, and website optimization services); (2) in order to comply with law or respond to a legally valid inquiry or order, subpoena or search warrant; (3) as part of a corporate transaction, such as a merger, or sale of assets (we will use reasonable efforts to direct the transferee to use personal data you have provided to us in a manner that is consistent with this privacy policy and you may contact the transferee with any inquiries concerning the processing of your personal information); (4) in order to enforce our Terms & Conditions and other agreements or policies; and/or (5) to otherwise protect ourselves, our employees, our customers, or members of the public.

We may transfer your personal information to affiliates and service providers in countries other than the country in which the information was originally collected, and your personal information may be stored and processed outside of your country of residence. Those countries may not have the same data protection laws as your country of residence, and your personal information will be subject to applicable foreign laws.

Your Choices
If you wish to opt-out of receiving promotional or marketing materials from us, update or change your personal information, or delete personal information you provided to us, please let us know by either calling our toll free number 1-800-223-7546 or sending us an email at or by writing to us at the mailing address at the top of this policy. You may also always opt out of receiving promotional emails by clicking the unsubscribe link at the bottom of each marketing email. Please provide us with your full name and email address (or other applicable contact information) when contacting us.

Please note that it may take several days to process your opt-out request and that you may continue to receive promotional or marketing materials during this time. Also, please note that opting-out of receiving will not preclude us from sending you other types of non-promotional messages, such as emails about your registered account or orders.

Subject to applicable law, you may also have the right to access and receive details about the personal information we maintain about you. You may access this right by contacting us as indicated above.

Cookies and Other Web Technologies
Our Website uses cookies and other web technologies, such as web server logs. A cookie is a small text file that is stored on your computer or device by a website’s server. When you visit or interact with our Websites, we may use cookies to determine whether you’ve visited our Websites before, deliver personalized content, improve your experience on our Website, tailor ads displayed to you, and for data analytics. For example, cookies help us understand whether or not you are already logged in as you click throughout our Website. You may use your browser settings to choose what cookies can be placed on your computer and to delete or disable cookies, but setting a browser to reject cookies may affect and limit your experience on our Websites.

We use third party analytics service providers, such as Google Analytics and BigCommerce, to administer such web technologies and help us analyze how visitors use our Websites. The information collected through these means (including IP addresses) is disclosed to these service providers. To learn more about Google Analytics and to exercise your choice with respect to their collection on our Websites, please visit

Third Party Websites and Social Networks
Our Websites may link to websites that are not under our control, and we are not responsible for the privacy practices of any linked site not controlled by us. For example, we provide a number of links to associations and institutes that are part of the packaging industry, as well as other industries. We also provide links to social networks, such as Facebook, Twitter, and LinkedIn. We are not responsible for the privacy practices at these external websites or their use of your information. We encourage you to review the privacy policies for these websites.

Targeted Advertising
We may contract with third party advertising networks (e.g., Google) that collect IP addresses and other information through the use of cookies and web server logs on our Websites and emails, on third party websites, social media networks, and emails, and on our advertising placed on third party websites and social media networks. These advertising networks use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our Websites or other third party websites. These processes also help us test and track the effectiveness of our marketing efforts.

Protecting Your Data
We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide to us against accidental, unlawful or unauthorized access, alteration, loss, destruction, disclosure or use. Unfortunately, no security system is perfect, and we cannot promise that your personal information will remain secure in all circumstances, including the security of data on your mobile device. 

Data Retention
We keep the information you provide to us for the duration of our relationship, plus a reasonable period of time thereafter in order to comply with our legal obligations, resolve disputes, enforce our agreements and protect our legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information, which we may retain indefinitely to protect the safety and security of our Websites, improve our services or comply with legal obligations. If you wish to receive marketing communications from us, we will keep the information necessary to send you these communications following the end of our customer relationship or following their collection, if you are a prospective customer.

Changes to this Privacy Policy
We may update our privacy policy at any time by posting updated text on this webpage. We display an Effective Date at the top of this policy so that it will be easier for you to know when there has been a change. Accordingly, we recommend that you check this privacy policy from time to time so that you are aware of our most current privacy practices. Each time you access, use, or browse one of our Websites, you signify your acceptance of the then-current version of this privacy policy. 

Questions or Comments
If you have any questions or comments about the information in this privacy policy, please let us know by either calling our toll free number 1-800-223-7546 sending us an e-mail at by writing to us at the mailing address at the top of the privacy policy.

Berlin Packaging (Canada) L.P.
1449 46e Avenue
Lachine QC H8T 3C5