Berlin Packaging Extends Unrivaled 99+% On-Time Delivery Streak for Its Packaging Products

Posted by BigCommerce on Oct 5th 2018

Berlin Packaging Extends Unrivaled 99+% On-Time Delivery Streak for Its Packaging Products

Industry leader achieves record on-time delivery performance for nearly 4.6 billion packaging items over past 12 months.

July 24, 2018


Berlin Packaging, the leading full-service supplier of plastic, glass, and metal containers and closures, has achieved 99+% on-time delivery every month for 14 consecutive years. The company’s quantifiable commitment to operational excellence allows their customers to benefit from supply chain smoothness, improved cash flow, and increased bottom-line profitability.

Since June 2004, when Berlin Packaging began its 99+% on-time delivery streak, the company has achieved an on-time percentage of 99.7%, completing nearly 2.1 million shipments with on-time accuracy. This includes the last 12 months, where Berlin Packaging achieved 99.9% on-time delivery accuracy on more than 250,000 shipments covering 4.6 billion items shipped from its warehouses across North America. Compared to the packaging industry average of 85% on-time accuracy, Berlin Packaging’s performance stands as a testament to the company’s intense focus on this all-important metric.

“On-time delivery of quality product is consistently ranked as the key dimension on which buyers evaluate their packaging suppliers. Fourteen years ago, we made reliable delivery a cornerstone in our pursuit of customer thrill,” stated Andrew Berlin, Chairman and CEO of Berlin Packaging. “We take immense pride in our continued streak of 99%-or-better on-time delivery, knowing this benchmark positively impacts our customers’ overall profitability.”

Berlin Packaging’s on-time delivery success is anchored in three disciplines. First, the company operates a powerful enterprise system to enable careful inventory management and supply chain optimization. Second, the Berlin team’s training and documentation ensures follow-through. Finally, the company made on-time delivery a pillar of its ISO 9001 certification, which requires ongoing focus and continuous improvement around this metric.

Customers Advocate for On-Time Delivery

“Berlin is so valuable to our success. The inventory management and customer service they provide enable us to grow our business. With Berlin, I always know my products will be in stock and delivered on time,” said Craig Frost, owner of Hinkle Fine Foods, Inc.

“Berlin is an extremely valued partner,” stated Jason Schuler, founder and CEO of More Good.

“Their expert logistical support and thorough forecasting, paired with first class customer service and on-time delivery, helps us meet our customers’ needs. We wouldn’t be able to be growing as quickly as we are without Berlin’s support as one of our preferred vendors.”

“Berlin Packaging’s perpetual, efficient and time-saving inventory management programs help us to deliver new products to store shelves within weeks, not months, for our retail customers,” said Jim Hampel, Chief Operating Officer at For Life Products, LLC.

“Without Berlin Packaging’s experience in the canning industry, we would not have been able to grow our business as quickly and efficiently,” added Dan Johnson, co-owner of Revolution Mobile Canning. “Berlin has been a valued partner. Their depth of experience in logistics, paired with excellent service, allow us to meet our customers’ expectations and drive our growth.”

Ultimately, Berlin Packaging recognizes the significance of how a delayed shipment can affect everything from a company’s cost of purchasing and warehousing to the long-lasting damage done to the brand’s identity in the marketplace.

To learn more about Berlin Packaging’s continued commitment to 99+% on-time delivery, visit