Home > Our Philosophy > Bill of Rights


1. You have the right to: The best product, available when you need it, and delivered on-time.

Berlin Packaging is one of North America's largest stocking supplier of glass, plastic and metal containers and closures. We offer over 33,000 packaging components and sell billions of containers and closures annually. Berlin Packaging has achieved in excess of 99% on-time delivery performance every month for over 7 years in a row. No other supplier of rigid packaging can boast this.


2. You have the right to: The lowest-cost.

Certainly Berlin Packaging looks to source quality products in the most cost-effective way and pass the savings along to you. We have been sourcing globally since 1988. Berlin Packaging has been named as a certified Customs-Trade Partnership Against Terrorism (C-TPAT) partner by the U.S. Customs & Border Protection agency of the Department of Homeland Security. C-TPAT certification validates that our internal operational processes and facilities nationwide are efficient, secure and compliant. Importantly, we are all about helping you achieve the greatest profit. We do this by working with you on increasing your sales, lowering your expenses, and improving your productivity. So we go far beyond just low prices for our products; we look at the total system cost to eliminate inefficiencies and to help you free up cash flow.


3. You have the right to: Quality built in from the beginning.

Berlin Packaging is the only rigid packaging supplier in our sector to be ISO 9001:2008 certified. ISO 9001 is the world’s most well-recognized quality standard and certified organizations must adhere to its demanding audit requirements and maintain strict process and document controls. 


4. You have the right to: A helpful, knowledgeable, nearby supplier.

Berlin Packaging is headquartered in Chicago and has over 70 locations coast to coast, including
Puerto Rico. Berlin Packaging is proud of its strong staff, including 100 sales representatives and a talented team of customer-service representatives. We have over 2 million square feet of warehouse space ready to serve you.


5. You have the right to: An advocate that helps your products Stand Out.

Studio One Eleven, Berlin Packaging’s design and innovation division, delivers world-class design and branding strategy services to increase our Customer’s sales and reduce their packaging costs. We manage the innovation process and have captured tens of millions of dollars in net value for our clients in the process. Last year alone we commercialized over 200 custom container and closure molds. Our team holds dozens of design and innovation patents and has worked on three continents with some of the most respected consumer goods clients in the world. All of this is provided free of charge in exchange for packaging business.


6. You have the right to: Services that take away barriers to growth.

Berlin Packaging has a number of services to energize your company. Berlin Financial Services is a financing division available to help our customers with their capital expenditures and offers services that enhance their cash flow through creative inventory programs. We offer loans at 0% interest. E3, which stands for Efficiency. Earnings. Enhancement., is a consulting service that looks for ways to improve your productivity, improve your cycle times, and reduce your expenses.


7. You have the right to: One-stop shopping.

Berlin Packaging has a vast array of stock packages. We can custom-design a product for you. We also have specialty divisions to add convenience. Freund Container & Supply is Berlin Packaging’s “need it now” catalog division, which has over 4,800 SKUs in-stock every day. The Dangerous Goods division offers safe, economical solutions to shipping dangerous goods and meeting regulatory compliance. Additionally, Berlin Packaging’s Qorpak division is a global supplier of packaging and supplies to the laboratory environment.


8. You have the right to: Stability.

Berlin Packaging has been in business for over 100 years. We are financially healthy and always looking for more ways to build our success through your success.


9. You have the right to: A partner that delivers outstanding service.

Berlin Packaging’s staff is dedicated to servicing your needs. We have a sense of urgency that ensures all requests are handled with speed and attention to detail. Our Anything is Possible™ culture is unmatched in the industry.


10. You have the right to: A regular check-in on your supplier relationships.

Berlin Packaging likes to engage its customers on a regular basis to celebrate the successes, understand areas of new opportunity, and to continue the dialogue about how we can best work together. We quantify for our customers how much money that have generated by working with Berlin Packaging.
Berlin Packaging is not about empty promises and sizzle, we are about holding true to our words; we are about substance; we are about results.